Services:
- Medical Assistance
- Burial Assistance
- Hospitalization Assistance
- Financial Assistance
- Referral Assistance
- Back to School Program (BSP)
- Persons with Disabilities (PWD)
- Day Care Services
- Scholarship Program
- La Casa Esperanza Crisis Center Services
- After Care Program
- Self Enhancement Assistance – Kaunlaran (SEA-K) Programs and Services
- Adoption Services
- Issuance of OSCA ID’s, Issuance of Purchase Booklet, Issuance of Purchase Slip, and Free PhilHealth
- Provision of Custodial Care for Children in Conflict with the Law
Contact Information:
Phone: (035) 225-0637
Medical Assistance
Requirements:
- Doctor’s Prescription with License number
- Barangay clearance of the patient or parents if patient is minor
- Voter’s ID or Botika sa Masa Card Fee Php 20.00 – Renewable once a year
- Botika sa Masa Card
FOLLOW THESE STEPS TO AVAIL | IT WILL TAKE YOU | PLEASE APPROACH |
1. Client applicant/family members proceed to City Social Welfare and Development Office to seek assistance | 15 minutes | Social Worker assigned in the barangay/any Social Worker available |
2. Interview clients/family member/Comply and submit requirements | 30 minutes | Social Worker assigned in the barangay/any Social Worker available |
3. Issue Certificate of Eligibility and have it signed by City Social Welfare and Development Officer or representative | 5 minutes | Social Worker assigned in the barangay |
4. Record client and service provided in the log book | 5 minutes | Admin Staff |
5. Issuance of Botika sa Masa Card | 5 minutes | Admin Staff |
6. Instruct client to proceed to City Health Office then to City Mayor’s Office for signature | 5 minutes |
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7. Client claim medicines at the City Health Pharmacy
Cut off Time:
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5 minutes | City Health Pharmacist |
Burial Assistance
Requirements:
- 3 Copies of Death Certificate
- Barangay Certificate of the Deceased
FOLLOW THESE STEPS TO AVAIL | IT WILL TAKE YOU | PLEASE APPROACH |
1. Client applicant/family members proceed to City Social Welfare and Development Office to seek assistance | 15 minutes | Social Worker assigned in the barangay/any Social Worker available |
2. Interview clients/family member/comply and submit requirements | 30 minutes | Social Worker assigned in the barangay/any Social Worker available |
3. Issue Certificate of Eligibility and have it signed by City Social Welfare and Development Officer or representative | 5 minutes | Social Worker assigned in the barangay |
4. Record client and service provided in the logbook | 5 minutes | Admin Staff |
5. Instruct client to proceed to City Mayor’s Office for signature | 5 minutes | City Mayor thru the Executive Assistant |
6. Client proceed to Funeral Service Office for the release of Coffin and other burial services available | 5 minutes | Mr. Manolo Cordova |
Hospitalization Assistance
Requirements:
- Doctors Impression
- Barangay Clearance for patient or parents if patient is minor
- Voter’s ID or Botika sa Masa Card fee Php 20.00 (renewable once a year)
FOLLOW THESE STEPS TO AVAIL | IT WILL TAKE YOU | PLEASE APPROACH |
1. Client applicant/family members proceed to City Social Welfare and Development Office to seek assistance | 15 minutes | Social Worker assigned in the barangay |
2. Interview clients/family member/comply and submit requirements | 30 minutes | Social Worker assigned in the barangay |
3. Issue client 3 copies of Certificate of Eligibility and have it signed by City Social Welfare and Development Officer or representative | 5 minutes | Social Worker assigned in the barangay |
4. Record client and service provided in the logbook | 5 minutes | Admin Staff |
5. Issuance of Botika sa Masa Card | 5 minutes | Admin Staff |
6. Instruct client to proceed to City Health Office then to Mayor’s Office for signature | 5 minutes |
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7. Client back to City Health Office to submit 1 copy of the Certificate of Eligibility then to City Social Welfare and Development Office to submit the 2nd copy of the Certificate of Eligibility | 5 minutes |
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8. Instruct the client to submit the last copy of the Certificate of Eligibility to the Social Services Unit in the hospital | 5 minutes | Hospital Social Worker |
Financial Assistance
Requirements:
- Medical Certificate original copy or certified true copy
- Hospital Bill original copy or certified true copy
- Barangay clearance of client
- Photocopies of client ID
- Case Findings
FOLLOW THESE STEPS TO AVAIL | IT WILL TAKE YOU | PLEASE APPROACH |
1. Client applicant/family members proceed to City Social Welfare and Development Office to seek assistance | 15 minutes | Social Worker assigned in the barangay/any Social Worker available |
2. Interview clients/family member/comply and submit requirements | 30 minutes | Social Worker assigned in the barangay/any Social Worker available |
3. Prepare Case Findings for encoding and attachment of necessary document | 1 day | Social Worker assigned in the barangay |
4. Have it signed by concerned persons in the office (area Supervisor and Department head) | 5 minutes | Social Worker assigned in the barangay |
5. Submit Case Findings and other supporting documents like BA form, Certificate of Eligibility, Acknowledgement form and etc. to City Mayor’s Office for processing and other offices for processing | 2-3 weeks |
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6. Release of Financial Assistance | 5 minutes | City Treasurer’s Office |
Referral Assistance
Requirements:
- Medical Abstract original copy
- Hospital Bill original copy
- Barangay clearance
- Photocopy of client’s ID
- Case Findings/Study
- Voter’s ID
FOLLOW THESE STEPS TO AVAIL | IT WILL TAKE YOU | PLEASE APPROACH |
1. Client applicant/family members proceed to City Social Welfare and Development Office to seek assistance | 15 minutes | Social Worker assigned in the barangay |
2. Interview clients/family member | 30 minutes | Social Worker assigned in the barangay |
3. Comply and submit requirements | 30 minutes | Social Worker assigned in the barangay |
4. A. Prepare Documents B. Inform client when to get back the documents C. Release documents to client | 1-2 day | Social Worker assigned in the barangay |
5. The client hand carries the papers to the Agency Concern | 5 minutes | Agency Concerned |
Back to School Program (BSP)
Requirements:
- Photocopy of the report card with an average of 80% and above
- Birth Certificate of the Child
- Barangay clearance of the child’s parents/guardian
FOLLOW THESE STEPS TO AVAIL | IT WILL TAKE YOU | PLEASE APPROACH |
1. Applicant and Parents/Guardian proceed to City Social Welfare and Development Office to apply for scholarship | 15 minutes | Social Worker assigned in the barangay |
2. Interview applicant and parent or guardian | 30 minutes | Social Worker assigned in the barangay |
3. Parent/Guardian fill up the Application Form with corresponding signatures | 5 minutes | Social Worker assigned in the barangay |
4. Social Worker endorsed the filled up A. Form to the BSP Focal Person for scheduling of Final Interview and Orientation | 5 minutes | BSP Focal Person |
5. Orientation | 30 minutes to 1 hour | Bernardita Bangay |
6. Enrollment of the child | 30 minutes to 1 hour | Bernardita Bangay |
7. After enrollment period, child/parent/guardian proceed to City Social Welfare and Development Office for release of school supplies, bag, and uniforms/td> | 1 hour | BSP Focal Person Bernardita Bangay |
Persons with Disabilities
Requirements:
- Filipino Citizen
- 59 years old and below
- 1 x 1 ID pictures (2 pieces)
- Barangay Clearance
- Filled-up application form with City Health Doctor’s disability identification
- Medical abstract from attending physician
FOLLOW THESE STEPS TO AVAIL | IT WILL TAKE YOU | PLEASE APPROACH |
1. Secure PWD Application Form for Interview and Requirements A. Interview: with the client/any mentor of the family/Home visit if needed | 30 minutes/1 day | Social Worker assigned in the Barangay/any Social Worker available |
2. Client proceed to the City Health Office for physician examination and identification of disabilities | 1 hour or as availability of the physician | City Health Office – Dr. Maria Sarah Talla |
3. Client to bring back the filled-up form for Persons with Disability ID | 30 minutes | Connie Gregore |
4. Client/liaison to proceed to City Mayor’s Office for signature | Availability of the City Mayor | City Mayor’s Office Staff |
Day Care Services
Requirements:
- Birth Certificate
- Immunization Card
FOLLOW THESE STEPS TO AVAIL | IT WILL TAKE YOU | PLEASE APPROACH |
1. Enrollment/listing of children eligible for day care service
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15 minutes | Day Care Worker assigned in the Barangay |
2. Interview parents/guardians using herein forms
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15 minutes 15 minutes 5 minutes | |
Child to undergo medical and dental examination as a requirement | May to June | Doctor/Dentist |
Scholarship Program
Requirements:
- Family is a resident of Dumaguete for at least 5 years
- Report Card with an average grade of 85% and above Income Tax
- Good moral character from the school
- Certifications from BIR as none Tax filer (Parents)
- Certification from City Assessors of no property
- Barangay clearance of parents and child
- A graduate of any high school in the City
- Applicant to take IQ exam
FOLLOW THESE STEPS TO AVAIL | IT WILL TAKE YOU | PLEASE APPROACH |
1. Posting of Requirements for availment of | 2 minutes | Admin Staff |
2. Accept requirements and conduct interview to applicants | 30 minutes | Social Workers assigned in the barangay |
3. Conduct Family Home visit | 1 day | Social Workers assigned in the barangay |
4. Preparation of Case Findings | 1 day | Social Workers assigned in the barangay |
5. Final interview of the qualified applicants | 1 day | Division Supervisors |
6. Consolidate of the result | 1 hour | Admin Staff |
7. Submission of result for deliberation to the scholarship screening committee | 4 hours | Scholarship Screening Committee |
8. Posting list of students accepted to the Scholarships | 30 minutes | Admin Staff Aurea Salburo |
9. Issue certificates to qualified new scholars for enrollment at NURSO | 1 day | Admin Staff Aurea Salburo |
La Casa Esperanza Crisis Center Services
FOLLOW THESE STEPS TO AVAIL | IT WILL TAKE YOU | PLEASE APPROACH |
1. Report the incident o abuse to the City Social Welfare and Development Office
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15 minutes | CSWDO Social Worker assigned at the barangay of residence (Barangay Social Worker) |
2. Assessment of Barangay Social Worker as to client’s eligibility for admission to the Center
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30 minutes | Barangay Social Worker |
3. Referral of Barangay Social Worker for client’s admission
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15 minutes | Barangay Social Worker |
4. Admission of client at the center
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30 minutes | Barangay Social Worker and Center Social Worker |
5. Provision of residential care and therapeutic services | Duration of client’s stay at the center | Center Social Worker/Houseparents |
After-Care Program
Requirements:
- After care referral from Rehabilitation Center
- Resident of Dumaguete City
- Barangay Clearance
FOLLOW THESE STEPS TO AVAIL | IT WILL TAKE YOU | PLEASE APPROACH |
1. Receive and interview walk-in referral of Poor Recovering Drug Dependent discharged from Treatment and Rehabilitation Center for 18 months after care program | 30 minutes | Encarnita Kadile and Jocelyn Yangco |
2. Discuss with the client in preparation of the treatment Plan | 1 hour | Encarnita Kadile and Jocelyn Yangco |
3. Conduct Individual counseling to Recovering Drug Dependent | 1 hour | Encarnita Kadile and Jocelyn Yangco |
4. Conduct Relapse prevention session and fellowship meetings | 15 minutes | Encarnita Kadile and Jocelyn Yangco |
5. Conduct Unannounced Drug Testing | Duration of client’s stay at the center | Encarnita Kadile and Jocelyn Yangco |
6. Conduct home visitation of RDD’s | Minimum of 1 hour to maximum of 2 hours | Encarnita Kadile and Jocelyn Yangco |
7. Conduct of co-dependents meeting/counseling | 1 hour | Encarnita Kadile and Jocelyn Yangco |
Self Enhancement Assistance – Kaunlaran (SEA-K) Programs and Services
Requirements:
- Association members whose income is below poverty line
- Association members must be a resident of a barangay in Dumaguete
- Association members whose age is between 18 years old and above
- Association is registered to DOLE and accredited by the City Council
- Open an Association bank account
FOLLOW THESE STEPS TO AVAIL | IT WILL TAKE YOU | PLEASE APPROACH |
1. Identify and listing of probable interested individuals | 1 hour/week | Social Worker in the assigned in the barangay |
2. Schedule and conduct initial group meeting | 1 hour/week | Social Worker/Project Evaluation Officer |
3. Organizational meeting and Election of Officers | 1 hour/week | Social Worker/Project Evaluation Officer |
4. Orientation of Self Enhancement Assistance – Kaunlaran Program | 1 hour/week | Project Evaluation Officer |
5. Social Preparation
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1 hour per week for two months | Social Worker in the assigned in the barangay |
6. Conduct Basic Business Management and Skills Development | 1 hour per week for one months | Project Evaluation Officer |
7. Home visit/Interview clients meeting/counseling | 30 minutes per client | Social Worker/Project Evaluation Officer |
8. Undergo Skills Training | 1 hour for a month | PSCB Worker |
9. Prepare documents for the Registration at Department of Labor and Employment | 2 hours | DOLE, Dumaguete City |
10. Prepare documents for Accreditation at City Council | 2 hours | City Council |
11. Preparation of Proposals | 1 hour | Project Evaluation Officer |
12. Prepare vouchers and other documents for processing and release of capital assistance |
Adoption Services
Requirements:
- 18 years old to 48 years old
- Has legitimate income
- Good moral character
FOLLOW THESE STEPS TO AVAIL | IT WILL TAKE YOU | PLEASE APPROACH |
1. Inquire about adoption procedures and requirements | 30 minutes | Workers handling adoption |
2. For Independent Adoption (children who were entrusted to couple without legal papers beyond the 3rd degree of consanguinity)
Requirements:
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1 week to 1 month. Child Study Report will be passed to DSWD NIR for correction and evaluation. After which it will be endorsed to DSWD National Office DSWD NATIONAL OFFICE 2-3 days 1 day | Workers handling adoption |
3. For Abandoned and Neglected children (children who left in the hospitals, somewhere)
Requirements:
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1-2 hours 3 consecutive weeks (for postal – 6 months or until Return to Sender)7 days posting at City Hall Publication BoardAll documents are endorsed to DSWD National Office by the DSWD NIR for approval and Issuance of CDCLAA (Certificate Declaring a Child Legally Available For Adoption) | Social Worker/Project Evaluation Officer |
Issuance of OSCA ID’s, Issuance of Purchase Booklet, Issuance of Purchase Slip, and Free PhilHealth
Requirements:
- For New Applicants:
- Birth Certificate or any valid document showing your Birthdate.
- 2 pieces 1”x 1” photo
- 1 piece 2”x 2” photo
- Voter’s ID or any government issued ID reflecting your address.
- Must be a Filipino Citizen (for dual citizens, please submit photocopy of proof of Dual Citizenship, like oath of Allegiance, Certificate of re-acquisition/retention of Filipino Citizenship and recent Philippine Passport
- Must be a resident of Dumaguete City
- Briefing (every Friday 9:00AM)
- For Lost ID’s:
- Notarized Affidavit of Loss (provided by OSCA)
- 1 piece 1”x 1” photo
- For Transferees:
- Surrender OSCA ID issued from other municipalities/cities
- Voter ID or any government issued ID showing you’re a resident of Dumaguete City
- For Purchase Booklet:
- OSCA ID
- Must be a registered Senior Citizen of Dumaguete City
- Issuance of Purchase Slip:
- OSCA ID
- Free Phil Health:
- OSCA ID
- 3 pieces 1”x 1” photo
FOLLOW THESE STEPS TO AVAIL | IT WILL TAKE YOU | PLEASE APPROACH |
1. Issuance of OSCA ID’s
For New Applicant:
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30 minutes | |
2. For Lost ID’s:
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5 minutes | Ana Maria L. Duran Mierlebe F. Cimafranca |
3. For Transferees:
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5 minutes | Ana Maria L. Duran Mierlebe F. Cimafranca |
4. Purchase Booklets:
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5 minutes | Mierlebe F. Cimafranca |
5. Issuance of Purchase Slip:
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2 minutes | Mierlebe F. Cimafranca |
6. Free PhilHealth
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10 minutes | Gregorio f. Tinio Loredo K. Amahit |
Provision of Custodial Care for Children in Conflict with the Law
Clientele qualification: Children in Conflict with the Law who are above fifteen (15) but below eighteen (18) years of age and Children above 12-15 years of age who commit a serious crime or Oftener (repeat offenders).
Requirements:
- Initial Requirements:
- Referral Letter/Slip
- Police Blotter
- Medical Certificate
- Additional Requirements
- Commitment Order from City Prosecutor and Family Court
- Birth Certificate
- School card
- Case Findings
- Psychological Evaluation
- Signed Agreement from parents/relatives
FOLLOW THESE STEPS TO AVAIL | IT WILL TAKE YOU | PLEASE APPROACH |
1. Admission – Submit Requirements Client is escorted by referring party to the CSWDO or directly to the Dumaguete Youth Home and present the initial requirements | 30 minutes | Joel Delmo Houseparents |
2. Intake Interview Booking of Client | 1 hour | Center Staff |
3. Client will have orientation of the House Rules and house hold task | 30 minutes | Center Staff |
4. Client received supplies and designated room assignment | 30 minutes | Center Staff |
5. Preparation and Submission of Initial Assessment of Discernment for filing of case | 3-5 working days | Joel Delmo |
6. Acquire knowledge, skills and good attitude | On-going | Center Staff Resource Persons |
7. Appearance of Hearings/Investigations in the Barangay, Police, Prosecutor’s Office, Family Court | TBA | Joel Delmo |
8. Release of Minor
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TBA | Joel Delmo |