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Temporary Electrical Connection

FRONTLINE SERVICES	STEPS/PROCEDURES		DOCUMENTARY REQUIREMENTS	PROCESSING TIME	RESPONSIBLE PERSON
FRONTLINE SERVICES	APPLICANT/CLIENT	SERVICE PROVIDER	DOCUMENTARY REQUIREMENTS	PROCESSING TIME	RESPONSIBLE PERSON
1. TEMPORARY ELECTRICAL CONNECTION	1. Submit Documents	1. Interview / Assess documents submitted	Barangay clearance Recommendation from Brgy. Capt. (Original copy ) Certication from CSWDO If Lot Owner (2) Photocopies of Land Title Deed of Sale / Tax Declaration Affidavit of Heirship undertaking If not Registered Owner (2) Copies of Affidavit of Lot Consent and Undertaking (2) Copies of Proof of Ownership Land Title, Deed of Sale, Tax Declaration, Sketch/Location map Map with cellphone number No Temporary connection will be issued to Public Land.	20 minutes	Vicky Kitane
		Transmit complete documents to CEO for schedule of inspection		Within the day the document is received.	Vicky Kitane
		Call client for Inspection schedule		5 minutes	Enriquito Ausan Jr.
		Site inspection Issue Certificate of Completion and Acceptance		4 days	Baltazar K. Cadiz
		For Mayors’ signature Endorsement letter to NORECO Manager for temporary connection.		3 days	Hon. Felipe Antonio B. Remollo
		Call client / Temporary connection ready for release		5 minutes	Enriquito Ausan Jr.

Financial Assistance

FRONTLINE SERVICES	STEPS/PROCEDURES		DOCUMENTARY REQUIREMENTS	PROCESSING TIME	RESPONSIBLE PERSON
FRONTLINE SERVICES	APPLICANT/CLIENT	SERVICE PROVIDER	DOCUMENTARY REQUIREMENTS	PROCESSING TIME	RESPONSIBLE PERSON
FINANCIAL ASSISTANCE	Submit Documents	Interview clients and assess documents submitted	Medical certificate /Medical abstract Barangay clearance Laboratory request Photocopy of Claimants I.D.	10 minutes	Vicky Kitane
	Secure note from CSWDO and Receive / Review documents	Prepare note for CSWDO		5 minutes	Enriquito Ausan Jr., Vicky Kitane
		Return documents to Client for submission to CSWDO			Bagacay, Ms. C. Peralta Bajumpandan, Ms. E. Kadeli Balugo, Ms. Jocelyn Yangco Banilad, Ms. Marecon Torculas Bantayan, Shieltela Paz Caro Batinguel, Ms. Mercy Soringa Buńao, Ms. Yanie Liciones Cadawinonan, R. Lingcong Calindagan, Ms. Liezel Hamoy Camanjac, Ms. B. Bangay Candau-ay, Ms. L. Filipinas Cantil-e, Ms. E. Kadeli Daro, Ms. Yanie Leciones Junob, Ms. Kristine Fernandes Looc, Ms. Wilma Villanueva Mangnao, Ms. Shieltela Paz Caro Motong, Ms. Lilibeth Filipinas Piapi, Ms. Lilibeth Filipinas Pob.1 Mrs. Bernardita Bangay Pob.2 Ms. Caroline Catacutan Pob.3 Ms. Liezel Hamoy Pob.4 Ms. Liezel Hamoy Pob.5 Ms.Renelyn Lingcong Pob.6 Ms. Liezel Hamoy Pob.7 Ms. Suzette Duran Pob.8 Ms. Jocelyn Yangco Pulantubig, Ms. W. Villanueva Tabuctubig, Ms. M. Torculas Taclobo, Ms. C. Peralta Talay, Ms. Jocelyn Yangco
	Submit documents to CSWDO	Received Documents to CSWDO		2 days	Bagacay, Ms. C. Peralta Bajumpandan, Ms. E. Kadeli Balugo, Ms. Jocelyn Yangco Banilad, Ms. Marecon Torculas Bantayan, Shieltela Paz Caro Batinguel, Ms. Mercy Soringa Buńao, Ms. Yanie Liciones Cadawinonan, R. Lingcong Calindagan, Ms. Liezel Hamoy Camanjac, Ms. B. Bangay Candau-ay, Ms. L. Filipinas Cantil-e, Ms. E. Kadeli Daro, Ms. Yanie Leciones Junob, Ms. Kristine Fernandes Looc, Ms. Wilma Villanueva Mangnao, Ms. Shieltela Paz Caro Motong, Ms. Lilibeth Filipinas Piapi, Ms. Lilibeth Filipinas Pob.1 Mrs. Bernardita Bangay Pob.2 Ms. Caroline Catacutan Pob.3 Ms. Liezel Hamoy Pob.4 Ms. Liezel Hamoy Pob.5 Ms.Renelyn Lingcong Pob.6 Ms. Liezel Hamoy Pob.7 Ms. Suzette Duran Pob.8 Ms. Jocelyn Yangco Pulantubig, Ms. W. Villanueva Tabuctubig, Ms. M. Torculas Taclobo, Ms. C. Peralta Talay, Ms. Jocelyn Yangco
		Prepare Voucher/OBR for signature of Ms. Madonna B. Macalua		2 hrs.	Vicky Kitane
	Wait for call / client	Processing of Documents Mayors Office Budget Office Accounting Office Treasurers Office Internal Audit Treasurer Office		3 days	Ms. Madonna B. Macalua Ms. Antonietta General Ms. Delia Marositz Ms. Cristina Merced Mr. Remilando Ramirez Ms. Lenie Campos
		Call and inform client			Vicky Kitane Enriquito Ausan
	Proceed to City Mayors Office	Have client sign Voucher		5 minutes	Vicky Kitane Enriquito Ausan
	Proceed to Treasurers Office for release				Lenie Campos Treasurers Office

Senior Burial Assistance

FRONTLINE SERVICES	STEPS/PROCEDURES		DOCUMENTARY REQUIREMENTS	PROCESSING TIME	RESPONSIBLE PERSON
FRONTLINE SERVICES	APPLICANT/CLIENT	SERVICE PROVIDER	DOCUMENTARY REQUIREMENTS	PROCESSING TIME	RESPONSIBLE PERSON
SENIOR BURIAL ASSISTANCE	Submit Documents	Interview / Assess Documents	Death Certificate (Photocopy) Barangay Clearance of claimant (Original) IF MEMBER Photocopy of Senior Citizen ID (Back to back) Certification from OSCA (Surrender Senior Citizen ID) IF NOT MEMBER Certification from the barangay	10 minutes	Vicky Kitane
		Prepare Affidavit of Undertaking	Have Affidavit of Undertaking notarized	20 minutes	Vicky Kitane
		Return Documents to client for submission to CSWDO Proceed to CSWDO for submission of documents.	CSWDO receive and assess documents submitted.	2 days	Bagacay, Ms. C. Peralta Bajumpandan, Ms. E. Kadeli Balugo, Ms. Jocelyn Yangco Banilad, Ms. Marecon Torculas Bantayan, Shieltela Paz Caro Batinguel, Ms. Mercy Soringa Buńao, Ms. Yanie Liciones Cadawinonan, R. Lingcong Calindagan, Ms. Liezel Hamoy Camanjac, Ms. B. Bangay Candau-ay, Ms. L. Filipinas Cantil-e, Ms. E. Kadeli Daro, Ms. Yanie Leciones Junob, Ms. Kristine Fernandes Looc, Ms. Wilma Villanueva Mangnao, Ms. Shieltela Paz Caro Motong, Ms. Lilibeth Filipinas Piapi, Ms. Lilibeth Filipinas Pob.1 Mrs. Bernardita Bangay Pob.2 Ms. Caroline Catacutan Pob.3 Ms. Liezel Hamoy Pob.4 Ms. Liezel Hamoy Pob.5 Ms.Renelyn Lingcong Pob.6 Ms. Liezel Hamoy Pob.7 Ms. Suzette Duran Pob.8 Ms. Jocelyn Yangco Pulantubig, Ms. W. Villanueva Tabuctubig, Ms. M. Torculas Taclobo, Ms. C. Peralta Talay, Ms. Jocelyn Yangco
		PROCESSING OF DOCUMENTS Mayors Office Budget Office Accounting Office Treasurers Office Internal Audit Office Treasurers Office		3 days	Ms. Madonna B. Macalua Ms. Antonieta General Ms. Delia Marositz Ms. Cristina Merced Mr. Remilando Ramirez Ms. Lenie Campos
	Wait for call / go signal	Call client		5 minutes	Vicky Kitane Enriquito Ausan Jr.
	Proceed to Mayors Office	Have client sign the Voucher		5 minutes	Vicky Kitane Enriquito Ausan Jr.
	Proceed to Treasurers Office for release.				Lenie Campos