Members of the public or police investigators can seek assistance in the resolution of disputes or crimes by obtaining copies of the CCTV footage that may have captured the incidents with recordings stored in the City Hall command center.

All requests, both by the police or citizens (for missing pets or properties or verification) must be filed before the Office of Mayor Felipe Antonio Remollo for appropriate action.

Footages will only be issued to the police investigators of the case or to the requesting party. Both police investigators and concerned citizens will be allowed entry in the command center for viewing and to provide accurate details of the incident based on their personal knowledge.

There have been numerous cases and incidents resolved and settled including the apprehension of suspects by using the footages from the CCTV cameras now installed in different parts of the city of Dumaguete.

However, to ensure that only legitimate requests are given the attention needed, a police blotter detailing an incident, traffic accident, theft, assault, robbery, murder and other petty crimes or lost items is first required before the request for CCTV footage is processed and released for free.

In cases involving collision of vehicles, the CCTV footage will be released not to any of the disputing parties but to the traffic investigator alone, who could make the conclusion as to which party is the victim or at fault.

PLDT, which is the service provider of the CCTV system, told Mayor Remollo that all the 336 CCTV cameras shall have been installed and fully functional within the contract period or before the Charter Day celebrations of Dumaguete City this November 2019.