SERVICE: Provision of Emergency Assistance (Medical, Burial, Hospitalization, Financial and Referral Assistance)

Requirements:

  1. Doctor’s Prescription with License number
  2. Barangay clearance of the patient or parents if patient is minor
  3. Voter’s ID or Botika sa Masa Card Fee Php 20.00 – Renewable once a year
  4. Botika sa Masa Card

Note: If Botika sa Masa is available, no need to comply the first requirements

FOLLOW THESE STEPS TO AVAIL IT WILL TAKE YOU PLEASE APPROACH
A. Medical Assistance
1. Client applicant/family members proceed to City Social Welfare and Development Office to seek assistance
15 minutes Social Worker assigned in the barangay/any Social Worker available
2. Interview clients/family member/Comply and submit requirements 30 minutes Social Worker assigned in the barangay/any Social Worker available
3. Issue Certificate of Eligibility and have it signed by City Social Welfare and Development Officer or representative 5 minutes Social Worker assigned in the barangay
4. Record client and service provided in the log book 5 minutes Admin Staff
5. Issuance of Botika sa Masa Card 5 minutes Admin Staff
6. Instruct client to proceed to City Health Office then to City Mayor’s Office for signature 5 minutes
  • City Health Officer
  • City Mayor thru the Executive Assistant
7. Client claim medicines at the City Health Pharmacy

Cut off Time:

  • 11:00 a.m.
  • 04:00 p.m.
5 minutes City Health Pharmacist

SERVICE: Provision of Emergency Assistance (Medical, Burial, Hospitalization, Financial and Referral Assistance)

Requirements:

  1. 3 Copies of Death Certificate
  2. Barangay Certificate of the Deceased
FOLLOW THESE STEPS TO AVAIL IT WILL TAKE YOU PLEASE APPROACH
B. Burial Assistance
1. Client applicant/family members proceed to City Social Welfare and Development Office to seek assistance
15 minutes Social Worker assigned in the barangay/any Social Worker available
2. Interview clients/family member/comply and submit requirements 30 minutes Social Worker assigned in the barangay/any Social Worker available
3. Issue Certificate of Eligibility and have it signed by City Social Welfare and Development Officer or representative 5 minutes Social Worker assigned in the barangay
4. Record client and service provided in the logbook 5 minutes Admin Staff
5. Instruct client to proceed to City Mayor’s Office for signature 5 minutes City Mayor thru the Executive Assistant
6. Client proceed to Funeral Service Office for the release of Coffin and other burial services available 5 minutes Mr. Manolo Cordova

SERVICE: Provision of Emergency Assistance (Medical, Burial, Hospitalization, Financial and Referral Assistance)

Requirements:

  1. Doctors Impression
  2. Barangay Clearance for patient or parents if patient is minor
  3. Voter’s ID or Botika sa Masa Card fee Php 20.00 (renewable once a year)

Note: If Botika sa Masa is available, no need to comply the first 3 requirements

FOLLOW THESE STEPS TO AVAIL IT WILL TAKE YOU PLEASE APPROACH
C. Hospitalization Assistance
1. Client applicant/family members proceed to City Social Welfare and Development Office to seek assistance
15 minutes Social Worker assigned in the barangay
2. Interview clients/family member/comply and submit requirements 30 minutes Social Worker assigned in the barangay
3. Issue client 3 copies of Certificate of Eligibility and have it signed by City Social Welfare and Development Officer or representative 5 minutes Social Worker assigned in the barangay
4. Record client and service provided in the logbook 5 minutes Admin Staff
5. Issuance of Botika sa Masa Card 5 minutes Admin Staff
6. Instruct client to proceed to City Health Office then to Mayor’s Office for signature 5 minutes
  • City Health Officer
  • City Mayor thru the Executive Assistant
7. Client back to City Health Office to submit 1 copy of the Certificate of Eligibility then to City Social Welfare and Development Office to submit the 2nd copy of the Certificate of Eligibility 5 minutes
  • City Health Office in-charge for filing
  • City Social Welfare and Development Office in-charge for filing
8. Instruct the client to submit the last copy of the Certificate of Eligibility to the Social Services Unit in the hospital 5 minutes Hospital Social Worker

SERVICE: Provision of Emergency Assistance (Medical, Burial, Hospitalization, Financial and Referral Assistance)

Requirements:

  1. Medical Certificate original copy or certified true copy
  2. Hospital Bill original copy or certified true copy
  3. Barangay clearance of client
  4. Photocopies of client ID
  5. Case Findings
FOLLOW THESE STEPS TO AVAIL IT WILL TAKE YOU PLEASE APPROACH
D. Financial Assistance
1. Client applicant/family members proceed to City Social Welfare and Development Office to seek assistance
15 minutes Social Worker assigned in the barangay/any Social Worker available
2. Interview clients/family member/comply and submit requirements 30 minutes Social Worker assigned in the barangay/any Social Worker available
3. Prepare Case Findings for encoding and attachment of necessary document 1 day Social Worker assigned in the barangay
4. Have it signed by concerned persons in the office (area Supervisor and Department head) 5 minutes Social Worker assigned in the barangay
5. Submit Case Findings and other supporting documents like BA form, Certificate of Eligibility, Acknowledgement form and etc. to City Mayor’s Office for processing and other offices for processing 2-3 weeks
  • City Social Welfare and Development Office Liason
  • City Mayor’s Office in-charge
6. Release of Financial Assistance 5 minutes City Treasurer’s Office

SERVICE: Provision of Emergency Assistance (Medical, Burial, Hospitalization, Financial and Referral Assistance)

Requirements:

  1. Medical Abstract original copy
  2. Hospital Bill original copy
  3. Barangay clearance
  4. Photocopy of client’s ID
  5. Case Findings/Study
  6. Voter’s ID
FOLLOW THESE STEPS TO AVAIL IT WILL TAKE YOU PLEASE APPROACH
E. Referral Assistance
1. Client applicant/family members proceed to City Social Welfare and Development Office to seek assistance
15 minutes Social Worker assigned in the barangay
2. Interview clients/family member 30 minutes Social Worker assigned in the barangay
3. Comply and submit requirements 30 minutes Social Worker assigned in the barangay
4.
A. Prepare Documents
B. Inform client when to get back the documents
C. Release documents to client
1-2 day Social Worker assigned in the barangay
5. The client hand carries the papers to the Agency Concern 5 minutes Agency Concerned

SERVICE: Back to School program (BSP)

Requirements:

  1. Photocopy of the report card with an average of 80% and above
  2. Birth Certificate of the Child
  3. Barangay clearance of the child’s parents/guardian
FOLLOW THESE STEPS TO AVAIL IT WILL TAKE YOU PLEASE APPROACH
1. Applicant and Parents/Guardian proceed to City Social Welfare and Development Office to apply for scholarship 15 minutes Social Worker assigned in the barangay
2. Interview applicant and parent or guardian 30 minutes Social Worker assigned in the barangay
3. Parent/Guardian fill up the Application Form with corresponding signatures 5 minutes Social Worker assigned in the barangay
4. Social Worker endorsed the filled up A. Form to the BSP Focal Person for scheduling of Final Interview and Orientation 5 minutes BSP Focal Person
5. Orientation 30 minutes to 1 hour Bernardita Bangay
6. Enrollment of the child 30 minutes to 1 hour Bernardita Bangay
7. After enrollment period, child/parent/guardian proceed to City Social Welfare and Development Office for release of school supplies, bag, and uniforms/td> 1 hour BSP Focal Person
Bernardita Bangay

SERVICE: Persons with Disabilities

Requirements:

  1. Filipino Citizen
  2. 59 years old and below
  3. 1 x 1 ID pictures (2 pieces)
  4. Barangay Clearance
  5. Filled-up application form with City Health Doctor’s disability identification
  6. Medical abstract from attending physician
FOLLOW THESE STEPS TO AVAIL IT WILL TAKE YOU PLEASE APPROACH
1. Secure PWD Application Form for Interview and Requirements

A. Interview: with the client/any mentor of the family/Home visit if needed

30 minutes/1 day Social Worker assigned in the Barangay/any Social Worker available
2. Client proceed to the City Health Office for physician examination and identification of disabilities 1 hour or as availability of the physician City Health Office – Dr. Maria Sarah Talla
3. Client to bring back the filled-up form for Persons with Disability ID 30 minutes Connie Gregore
4. Client/liaison to proceed to City Mayor’s Office for signature Availability of the City Mayor City Mayor’s Office Staff

SERVICE: Day Care Services

Requirements:

  1. Birth Certificate
  2. Immunization Card
FOLLOW THESE STEPS TO AVAIL IT WILL TAKE YOU PLEASE APPROACH
1. Enrollment/listing of children eligible for day care service

  • Birth Certificate
  • Immunization Record
15 minutes Day Care Worker assigned in the Barangay
2. Interview parents/guardians using herein forms

  • General Intake and Child Information Sheet
  • Early Detection for Disability Questionnaire
  • Parent’s Consent
15 minutes

15 minutes

5 minutes

Child to undergo medical and dental examination as a requirement May to June Doctor/Dentist

SERVICE: Scholarship Program

Requirements:

  1. Family is a resident of Dumaguete for at least 5 years
  2. Report Card with an average grade of 85% and above Income Tax
  3. Good moral character from the school
  4. Certifications from BIR as none Tax filer (Parents)
  5. Certification from City Assessors of no property
  6. Barangay clearance of parents and child
  7. A graduate of any high school in the City
  8. Applicant to take IQ exam
FOLLOW THESE STEPS TO AVAIL IT WILL TAKE YOU PLEASE APPROACH
1. Posting of Requirements for availment of 2 minutes Admin Staff
2. Accept requirements and conduct interview to applicants 30 minutes Social Workers assigned in the barangay
3. Conduct Family Home visit 1 day Social Workers assigned in the barangay
4. Preparation of Case Findings 1 day Social Workers assigned in the barangay
5. Final interview of the qualified applicants 1 day Division Supervisors
6. Consolidate of the result 1 hour Admin Staff
7. Submission of result for deliberation to the scholarship screening committee 4 hours Scholarship Screening Committee
8. Posting list of students accepted to the Scholarships 30 minutes Admin Staff
Aurea Salburo
9. Issue certificates to qualified new scholars for enrollment at NURSO 1 day Admin Staff
Aurea Salburo

SERVICE: La Casa Esperanza Crisis Center Services

FOLLOW THESE STEPS TO AVAIL IT WILL TAKE YOU PLEASE APPROACH
1. Report the incident o abuse to the City Social Welfare and Development Office

  • Client will go to the City Social Welfare and Development Office
15 minutes CSWDO Social Worker assigned at the barangay of residence (Barangay Social Worker)
2. Assessment of Barangay Social Worker as to client’s eligibility for admission to the Center

  • Barangay Social Worker will conduct intake interview
30 minutes Barangay Social Worker
3. Referral of Barangay Social Worker for client’s admission

  • Barangay Social Worker will contact the Center Social Worker for pre-admission consultation
15 minutes Barangay Social Worker
4. Admission of client at the center

  • Barangay Social Worker will accompany client to the center and endorse client to the Center Social Worker
30 minutes Barangay Social Worker and Center Social Worker
5. Provision of residential care and therapeutic services Duration of client’s stay at the center Center Social Worker/Houseparents

SERVICE: After-Care Program

Requirements:

  1. After care referral from Rehabilitation Center
  2. Resident of Dumaguete City
  3. Barangay Clearance
FOLLOW THESE STEPS TO AVAIL IT WILL TAKE YOU PLEASE APPROACH
1. Receive and interview walk-in referral of Poor Recovering Drug Dependent discharged from Treatment and Rehabilitation Center for 18 months after care program 30 minutes Encarnita Kadile and Jocelyn Yangco
2. Discuss with the client in preparation of the treatment Plan 1 hour Encarnita Kadile and Jocelyn Yangco
3. Conduct Individual counseling to Recovering Drug Dependent 1 hour Encarnita Kadile and Jocelyn Yangco
4. Conduct Relapse prevention session and fellowship meetings 15 minutes Encarnita Kadile and Jocelyn Yangco
5. Conduct Unannounced Drug Testing Duration of client’s stay at the center Encarnita Kadile and Jocelyn Yangco
6. Conduct home visitation of RDD’s Minimum of 1 hour to maximum of 2 hours Encarnita Kadile and Jocelyn Yangco
7. Conduct of co-dependents meeting/counseling 1 hour Encarnita Kadile and Jocelyn Yangco

SERVICE: Self Enhancement Assistance – Kaunlaran (SEA-K) Programs and Services

Requirements:

  1. Association members whose income is below poverty line
  2. Association members must be a resident of a barangay in Dumaguete
  3. Association members whose age is between 18 years old and above
  4. Association is registered to DOLE and accredited by the City Council
  5. Open an Association bank account
FOLLOW THESE STEPS TO AVAIL IT WILL TAKE YOU PLEASE APPROACH
1. Identify and listing of probable interested individuals 1 hour/week Social Worker in the assigned in the barangay
2. Schedule and conduct initial group meeting 1 hour/week Social Worker/Project Evaluation Officer
3. Organizational meeting and Election of Officers 1 hour/week Social Worker/Project Evaluation Officer
4. Orientation of Self Enhancement Assistance – Kaunlaran Program 1 hour/week Project Evaluation Officer
5. Social Preparation

  • Self-Awareness
  • Team Building
  • Leadership
  • Conflict Resolution
1 hour per week for two months Social Worker in the assigned in the barangay
6. Conduct Basic Business Management and Skills Development 1 hour per week for one months Project Evaluation Officer
7. Home visit/Interview clients meeting/counseling 30 minutes per client Social Worker/Project Evaluation Officer
8. Undergo Skills Training 1 hour for a month PSCB Worker
9. Prepare documents for the Registration at Department of Labor and Employment 2 hours DOLE, Dumaguete City
10. Prepare documents for Accreditation at City Council 2 hours City Council
11. Preparation of Proposals 1 hour Project Evaluation Officer
12. Prepare vouchers and other documents for processing and release of capital assistance

SERVICE: ADOPTION SERVICES

Requirements:

  1. 18 years old to 48 years old
  2. Has legitimate income
  3. Good moral character
FOLLOW THESE STEPS TO AVAIL IT WILL TAKE YOU PLEASE APPROACH
1. Inquire about adoption procedures and requirements 30 minutes Workers handling adoption
2. For Independent Adoption (children who were entrusted to couple without legal papers beyond the 3rd degree of consanguinity)

Requirements:

  1. Birth certificate
  2. Deed of Voluntary Commitment notarized by a lawyer (through counseling of birth mother before the lawyer)
  3. Medical certificate of both child and Prospective Adoptive Parents
  4. Immunization record of child
  5. NBI and barangay clearance of PAPS
  6. Employment certificate or proof of income of PAPS
  7. 3 characters references for PAPS
  8. Attendance of Adoption Forum of PAPS
  9. Pictures of Child with PAPS and family (old and recent)
  10. Marriage license
  11. Affidavit of Guardianship
  12. Psychological evaluation of child aging 5 years old and above
  13. Making of Child Study Report
  14. Issuance of CDCLAA (Certificate of Child Legally Available for Adoption
  15. Home Study Report
  16. Matching Conference
  17. Issuance of ACA and PAPA (Affidavit of Consent to Adoption, Pre-Adoptive Placement Authority
1 week to 1 month. Child Study Report will be passed to DSWD NIR for correction and evaluation.

After which it will be endorsed to DSWD National Office
DSWD NATIONAL OFFICE

2-3 days
1 day

Workers handling adoption
3. For Abandoned and Neglected children (children who left in the hospitals, somewhere)

Requirements:

  1. Police blotter
  2. Tri media publication (newspaper, radio and postal when address of biological parent is indicated)
  3. Certification from Tri media Publication
  4. Medical certificate of both child and PAPS
  5. NBI and barangay clearance of PAPS
  6. Dental Aging result of Child
  7. Old and recent picture of the child
  8. 3 character references for PAPS
  9. Immunization record of the child and other health documents
  10. Medical Certificate of both Child and PAPS
  11. Employment Certificate or Proof of income of PAPS
  12. Marriage license
  13. Affidavit of Emergency Guardianship
  14. Attendance to Adoption Forum of PAPS
  15. Posting of Petition to Adoption
  16. Making of Home Study Report
  17. Matching Conference
  18. Issuance of ACA and PAPA (Affidavit of Consent to Adoption, Pre-Adoptive Placement Authority)
1-2 hours
3 consecutive weeks (for postal – 6 months or until Return to Sender)7 days posting at City Hall Publication BoardAll documents are endorsed to DSWD National Office by the DSWD NIR for approval and Issuance of CDCLAA (Certificate Declaring a Child Legally Available For Adoption)
Social Worker/Project Evaluation Officer

SERVICE: Issuance of OSCA ID’s, Issuance of Purchase Booklet, Issuance of Purchase Slip, and Free PhilHealth

Requirements:

  1. For New Applicants:
    • Birth Certificate or any valid document showing your Birthdate.
    • 2 pieces 1”x 1” photo
    • 1 piece 2”x 2” photo
    • Voter’s ID or any government issued ID reflecting your address.
    • Must be a Filipino Citizen (for dual citizens, please submit photocopy of proof of Dual Citizenship, like oath of Allegiance, Certificate of re-acquisition/retention of Filipino Citizenship and recent Philippine Passport
    • Must be a resident of Dumaguete City
    • Briefing (every Friday 9:00AM)
  2. For Lost ID’s:
    • Notarized Affidavit of Loss (provided by OSCA)
    • 1 piece 1”x 1” photo
  3. For Transferees:
    • Surrender OSCA ID issued from other municipalities/cities
    • Voter ID or any government issued ID showing you’re a resident of Dumaguete City
  4. For Purchase Booklet:
    • OSCA ID
    • Must be a registered Senior Citizen of Dumaguete City
  5. Issuance of Purchase Slip:
    • OSCA ID
  6. Free Phil Health:
    • OSCA ID
    • 3 pieces 1”x 1” photo
FOLLOW THESE STEPS TO AVAIL IT WILL TAKE YOU PLEASE APPROACH
1. Issuance of OSCA ID’s
For New Applicant:

  • Ask for Application Form
  • Comply Requirements
  • Attend briefing (one time only) Every Friday at 9:00 o’clock in the morning
30 minutes
2. For Lost ID’s:

  • Submit requirements
5 minutes Ana Maria L. Duran
Mierlebe F. Cimafranca
3. For Transferees:

  • Submit requirements
5 minutes Ana Maria L. Duran
Mierlebe F. Cimafranca
4. Purchase Booklets:

  • Present OSCA ID
5 minutes Mierlebe F. Cimafranca
5. Issuance of Purchase Slip:

  • Present OSCA ID
2 minutes Mierlebe F. Cimafranca
6. Free PhilHealth

  • Present OSCA ID
10 minutes Gregorio f. Tinio
Loredo K. Amahit

SERVICE: Provision of Custodial Care for Children in Conflict with the Law
Clientele qualification: Children in Conflict with the Law who are above fifteen (15) but below eighteen (18) years of age and Children above 12-15 years of age who commit a serious crime or Oftener (repeat offenders).

Requirements:

  1. Initial Requirements:
    • Referral Letter/Slip
    • Police Blotter
    • Medical Certificate
  2. Additional Requirements
    • Commitment Order from City Prosecutor and Family Court
    • Birth Certificate
    • School card
    • Case Findings
    • Psychological Evaluation
    • Signed Agreement from parents/relatives
FOLLOW THESE STEPS TO AVAIL IT WILL TAKE YOU PLEASE APPROACH
1. Admission – Submit Requirements Client is escorted by referring party to the CSWDO or directly to the Dumaguete Youth Home and present the initial requirements 30 minutes Joel Delmo
Houseparents
2. Intake Interview Booking of Client 1 hour Center Staff
3. Client will have orientation of the House Rules and house hold task 30 minutes Center Staff
4. Client received supplies and designated room assignment 30 minutes Center Staff
5. Preparation and Submission of Initial Assessment of Discernment for filing of case 3-5 working days Joel Delmo
6. Acquire knowledge, skills and good attitude On-going Center Staff
Resource Persons
7. Appearance of Hearings/Investigations in the Barangay, Police, Prosecutor’s Office, Family Court TBA Joel Delmo
8. Release of Minor

  • After receipt of Release Order from the Court
  • After completion of the Diversion/Rehabilitation Program
TBA Joel Delmo